FAQs

Do you have a question about an upcoming booking? Or would you like more information before you book? If you can't find the answer you are looking for below, please don't hesitate to contact us.

Most properties have linen and towels supplied. If not, it will be clearly listed in the property description. If in doubt, please don't hesitate to get in touch.

We have two supermarkets in town, IGA which closes at 8 pm and Woolworths which closes at 10 pm. Please check on their website in case their hours have changed.

This depends on the amount the property is configured for. For liability purposes, there cannot be more guests than the maximum number the property states. Please email or call if you are changing your guest numbers at the property.

Please ring the restaurant you wish to book to check their opening and closing times, this varies seasonally.

If you have booked at one of our pet-friendly properties you can. When searching our properties, tick the box pet-friendly option to view all properties that allow pets.

There is basic cooking equipment in each house, in addition, basic supplies such as salt, pepper and oil will be at the property. If you require something in particular please get in contact with Alpine Concierge - they can arrange to have all your bits and pieces delivered to your property before you arrive!

Please contact Alpine Concierge and they can supply these to the property for the duration of your stay.

Yes, any property that has a fireplace will have a supply of wood for you to use. But only for the months of April – September.

Pools are only for use in the warmer months, generally October – April.

Check-in is 2 pm and checkout is 10 am. Please email or call before your stay if you need an earlier check-in time or later checkout and we will see if this is possible. Sometimes, especially in busy periods, this is not possible.

Keys are to be picked up from our office at 20 Ireland St, Bright.

After-hours key pick up is from our locked box down beside our office. Instructions will be emailed to you with the code and instructions.

Yes! You can contact our number 24 hours 7 days a week. Remember, calls after hours are for urgent or emergency calls only. There is a troubleshooting guide for your property on your fridge if you have no hot water or you have run out of gas - please check these first before ringing.

Every house is different, please read the description of your home on the website for detailed information.

Each property is different. Please read the amenities of your property on our website, electric blankets will be listed here if they are included.

Each booking has a non-refundable booking fee.

If you cancel with more than 4 weeks notice, you will receive a full refund for the rental fee.

If you cancel 2 weeks out from your stay you will be charged 50% of the rental fee plus the non-refundable booking fee.

If you cancel with less than 2 weeks notice you will be charged the full amount of the rental fee, unless we are able to re-book the property to someone else.

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